“Hey, I’m Bo, Whiskers Holistic Petcare’s Bot!”
This is the message that greets anyone who uses the new order-by-text delivery service that is being introduced by a local pet supply store in Astoria.
Last month, Whiskers Holistic Petcare on 19-25 Ditmars Blvd began informing customers that they are trying out a new texting bot to help make it easier for them to place orders directly from their cell phone.
“We imagined, what if someone just arrived at work or a social event only to remember that they were about to run out of food for their pet?” explained Whiskers owner Randy Klein. “Well, all they have to do is text the number, and it allows them to place an order within minutes. The delivered food will be waiting for them when they arrive at home.”
The innovative text bot, created by a company named Bowtie, does not require users to download an external app, and is free to use on any texting plan.
In order to utilize the service, pet owners need to text “Hi” to 646-374-1907, and the bot will reply with a link to a full list of items that can be ordered from Whiskers. Users can then place their order by selecting which item they need, and typing in payment and delivery information. If an item isn’t specifically listed, users can then text the bot what they’re looking for in particular, and it sends that request to store employees to contact the customer.
Whiskers Holistic Petcare sells a number of items through the service and at their storefront, including dog toys, cat food, furniture, as well as vitamins and minerals to treat parasites, digestive issues, and strengthen bones and joints.
The pet supply store currently has two establishments, one in Astoria, and another on 235 E. 9th St, which is their flagship location. Customers who text the bot and are located in Manhattan, will be able to have their supplies delivered to an address in that borough as well.
“We are excited to try the service out, and hope it makes life easier for new and returning customers,” said Klein.
The texting service is available 24 hours a day, 7 days a week. Hours of operation for Whiskers Holistic Petcare in Astoria are:
Monday – Friday: 12:00 pm to 8:00 pm
Saturday: 11:00 am to 7:00 pm
Sunday: 12:00 pm to 6:00 pm
A full list of items of sale at both the Astoria and Manhattan location can be found at their website 1800whiskers.com or by calling 1-800 WHISKERS (944-7537).
Note: Whiskers Holistic Petcare is an advertiser of the Astoria Post.