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Astoria Man Who Lives in Small Apartment Shocked By $38 Million Con Ed Bill

@Tommy_Straub

March 14, 2019 By Jon Cronin

An Astoria man was astounded when he tried to pay his $74 Con Ed bill and was prompted by the company’s website to pay a whopping $38 million.

Tommy Straub, a lawyer living in a small Astoria apartment, tried to pay his $74 bill online when he discovered it had jumped to almost $38 million. He took to Twitter March 11 to ask Con Ed for help and to explain the hefty discrepancy.

“Hey @ConEdison : I own a 600 square foot apartment in Astoria, Qns. I do NOT own the entirety of Manhattan Island. THIS IS INSANE. FIX IT,” he tweeted with a screenshot of the Con Ed payment page.

He said that when he tried to pay his small bill, the payment box would auto-populate–requiring a $37,974,398 payment.

“Apparently, Con Ed’s system auto-populates the field with what it “thinks” your minimum payment is!” Straub tweeted. “Even though I owed $74, something got messed with my account number and it aggregated.”

Allan Drury, a spokesman for Con Ed, noted, “We checked our systems yesterday [Tuesday] to see if anything on our end caused it to auto-populate. We know it wasn’t on our side.”

It seems that the issue was resolved in less than a day. On March 12, Straub tweeted, “Update: Mike from @ConEdison’s social media division was very helpful, and confirmed that the error could have been a bad page rendering. Con Ed’s system isn’t supposed to auto-populate, and they assured me everything is working from what they can see! Great customer service 👍”

Straub was obviously never billed that amount, Drury said.

Drury noted, “He seemed satisfied,” after Con Ed reached out to Straub by phone.

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13 Comments

Dave

I don’t think autopopulate on any ones phone could be the cause. It was a blooper on con-ed.

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Richie_Rich

What’s the big deal? Just pay the amount due and you’ll get a credit for next month, and next month…

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Sara Ross

I love how they always say a computer error. Well… who’s putting the information in the computer? I always wanted to know how much electricity does the Time Square area use because you can go there at 10:00 at night and it looks like 10:00 in the morning! Are they getting a break on the rate while individuals have to pay more?

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T

So Tommy sees an obvious and easily fixed error and freaks out on Twitter. Great story…

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Nick

Con Ed is trying to get him to pay for the transformer blow up with the blue light lol

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Skip Seglipse

Probably some low-tech user who has his browser auto-form fill turned on. Why is this even a story?

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Caring parents

This news is just for laughs. Con Edison made occasional mistakes like these. Not very surprising

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MyElectricBillisTooDamHigh

I wonder how many other customers are getting inaccurate bills from Con Man Ed

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